![]() Tools include customer relationship management (CRM) software for retaining and attracting customers. It’s all about being digitized which means adopting digital innovations like virtual assistants, robots, drones, AI, or augmented shopping experiences (and so forth) as consumers seek the comfort, excitement and instant gratification that comes with digital service. Research shows brands with strong omnichannel customer engagement strategies retain around 89% of their customers, in contrast to 33% of companies with weak strategies. They want shopping experiences that are fast and convenient. Digital transformation is the process of upgrading legacy systems and manual processes to digital ones, to meet evolving customer expectations, automate tasks, and drive productivity.Ĭonsumers seek innovation. ![]() Modern companies have a choice: digitize yourselves or go extinct.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |